[Incident] Platform access and API latencies

Incident Report for Shippeo

Resolved

This incident has been resolved.
Posted Oct 02, 2026 - 22:05 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 02, 2026 - 17:26 CEST

Update

We are continuing to investigate this issue.
Posted Oct 02, 2026 - 14:49 CEST

Update

We are continuing to investigate this issue.
Posted Oct 02, 2026 - 11:45 CEST

Investigating

Dear users,
We are currently experiencing technical difficulties affecting login and platform access. Our team is actively working to resolve these issues and restore full functionality.

Thank you for your patience and understanding.
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Chers utilisateurs,
Nous rencontrons actuellement des difficultés techniques affectant la connexion et l'accès à la plateforme. Notre équipe technique travaille activement à résoudre ces problèmes et à rétablir toutes les fonctionnalités.

Nous vous remercions de votre patience et de votre compréhension.
Posted Oct 02, 2026 - 11:37 CEST
This incident affected: Web platform, API, and EDI.