The issue affecting ETA updates has been resolved. ETA information is now being generated and displayed normally; ETA-based notifications and message out are operating as expected.
The incident affected ETA processing from 5 October at approximately 17:00 CEST until 6 October 13:40 CEST.
We are continuing to monitor the service to confirm that volumes remain normal.
Posted Oct 06, 2026 - 13:43 CEST
Investigating
Dear users, We are investigating an issue affecting ETA updates. Some shipments may not display an ETA in the Shippeo platform, and ETA-based notifications or message out sent to external systems may be delayed or unavailable.
The following symptoms were observed during that timeframe: - No ETA displayed or updated on the platform - No ETA transmitted to external systems - No ETA-based notifications (SMS and/or email) are sent
The issue was first detected on 5 October at approximately 17:00 CEST. The scope and cause are still under investigation.
Posted Oct 06, 2026 - 13:18 CEST
This incident affected: Road features (ETA Availability) and Ocean features (ETA Availability).